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Returns & Replacements
1) : Does play-laser.com offer a money-back guarantee?
Answer : play-laser.com allows most products to be returned for a refund within 30 days of the received postmarked date. We'll refund your payment when received the back. Additional deductions for all refunds will be made depending on current market value.
2) : What is the play-laser.com warranty?
Answer : We have money-back and exchange guarantee in 30 days.
After 30 days, buyer needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.
3) : I want to return the item, what should I do?
Answer : Please make sure the item is broken or you don't like it, if you don't know how to use, please contact with our staffs for help.
The return item must be with original packing, accessories and take the below information in package:
1. Order ID, SKU, Email and Your shipping address
2. The reason of send back
3. Replacement or refund money
4) : How about the shipping fees for send back?
Answer : The shipping back fees is depend your local post.
Here is some example:
Netherland - Weight: 30g by priority mail - 1.84EUR
France - Weight: 70g by PRIORIT AIRE - 2.3EUR
United States - Weight: 102g by USPS / PAR AVION AIR MAIL - $2.2
United States - Weight: 362g by USPS / FIRST CLASS AIR MAIL With tracking - $8.65 (The package itself is $2.9 from USP)
Greece - Weight: 126g by stamp - 3.2EUR
Italy - Weight: 342g by Post EIRE - 4.85EUR
Please note: play-laser.com does not pay the return shipping cost.
5) : Does play-laser.com pay the return shipping cost for defective products?
1)Is the product defective?
Please report to us the details of the broken reason postmarked within 30 calendar days of delivery. And the best way is sending us a picture or video, so that we can resolve your problem ASAP. We will judge that if or not it is necessary for you to return the broken one to us. In that case we will send a new product to you, Or you can choose to exchange to the other products, Or you can choose to get a full refund. We will judge to send coupon code to your next order for making up your loss.
*Definition of delivery date: for EMS/DHL/UPS and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 23 calendar days after shipment.
Here is a quick checklist if you are returning defective products for refunding:
1. The products should not been broken by yourself.
2. Contact our customer service:
3. A customer service staff will inform you the return address and please ship it back to us by Registered Airmail or EMS.
4. Note that the returning package must be postmarked within 30 days of delivery.
5. Please pay attention to pack the products very well with Strong packaging materials, play-laser cannot be responsible for items broken while in transit.
2) Is the product broken by yourself?
Please report to us the details of the broken reason any time. And the best way is sending us a picture or video, so that we can resolve your problem ASAP. You should return the broken products to us, we need to ask the factory to repair it. In that case，the repair fee maybe incurred or maybe not. We will tell the truth if any situation. You need to pay for actual fees incurred.
6） : How can I receive the refund?
Answer : Due to all of the payment through PayPal, we'll refund your payment to your PayPal, refund will be process in 1-3 business days when the case is clear, and you will received a PayPal confirm email then.